Operação de serviços de TI: uma abordagem do dimensionamento de recursos e dos incentivos financeiros.

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Author(s): SANTOS, G. S.; CAMPOS, F. C. de

Publication year: 2011

Types of publication: Journal article

Unit: Embrapa Agroenergy

Keywords: Bonificações, Dimensionamento, Penalidades, Serviços de TI

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